Privacy Policy

This Privacy Policy explains how 3D Printer Supplier collects, uses and shares your personal information when you visit, make a purchase from, or contact us through 3dprintersupplier.com.

Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type
• Device type
• Time zone
• Pages and products viewed
• Referring websites
• How you interact with our website
• Cookies and similar technologies

When you place or attempt to place an order, request a quotation, create an account or contact us, we may collect information such as:

• Name
• Company name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order details
• Product requirements
• Payment and transaction information
• Messages or inquiries sent to us

Payment information may be processed directly by third-party payment providers. We may not directly store complete payment card details.

How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil orders
• Confirm payments
• Arrange shipping and delivery
• Provide invoices and order updates
• Respond to product and quotation inquiries
• Provide customer service and technical support
• Process returns, refunds and warranty requests
• Prevent fraud and unauthorized transactions
• Improve our products, services and website
• Send product updates or promotional information where permitted
• Comply with legal, accounting and regulatory requirements

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Cookies

Our website may use cookies and similar technologies to:

• Keep products in your shopping cart
• Remember language or currency preferences
• Support account login and checkout
• Understand how visitors use the website
• Improve website performance
• Measure marketing and advertising results

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

Sharing Personal Information

We may share personal information with trusted third parties that help us operate our business, including:

• Our e-commerce platform
• Payment processors
• Shipping and logistics companies
• Warehouses and fulfilment providers
• Product manufacturers and technical support partners
• Email and customer service providers
• Analytics and advertising service providers
• Accountants, legal advisers and other professional service providers

These parties may only use the information necessary to provide their services.

We may also disclose personal information where required to:

• Comply with applicable laws or regulations
• Respond to a lawful government request or court order
• Prevent fraud or illegal activity
• Protect our rights, customers or business
• Complete a business sale, merger or transfer

We do not sell personal information for direct monetary payment.

Third-Party Services

Our website may use third-party services for website hosting, payment processing, analytics, advertising, shipping and customer support.

These third parties may collect and process information according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services you use through our website.

Our online store is powered by SHOPLINE, which may process certain customer and website information to provide e-commerce, checkout and security services.

International Data Transfers

Because we operate internationally, your personal information may be processed in countries or regions outside your place of residence.

These countries may have different data-protection laws. We and our service providers will take reasonable measures to protect personal information during international processing and transfer.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and deliveries
• Provide warranty and after-sales support
• Maintain transaction and accounting records
• Respond to inquiries or disputes
• Prevent fraud
• Meet legal and regulatory requirements

When information is no longer required, it may be deleted or anonymized.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account passwords and login information.

Your Rights

Depending on your country or region, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw marketing consent
• Request a copy of your information
• Submit a complaint to the relevant authority

To exercise any applicable privacy rights, please contact us using the information below.

We may need to verify your identity before processing a request.

Children’s Privacy

Our website and products are not directed to children under the age of 16.

We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us so that we can review and remove it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website services or legal requirements.

The updated version will be published on this page with a revised “Last updated” date.